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Trying to select a hotel? Searching for the Best Holiday package? Need help with a booking? Relax, we will tell you all that you need to know right hereā€¦

Hotel Booking

  • How can I book a multi-sector itinerary?

  • Multi-sector hotel rooms and vacations can be booked by calling us on +91 22 6710 0505 / 6725 0808 (standard charges apply)

  • Can I make a booking over the phone?

  • Yes, you can call us on +91 22 6710 0505 / 6725 0808 (standard charges apply)

  • How do I make a booking for group travel?

  • All group booking requests can be mailed to us at bookings@travotel.com and we will revert to you within 24 hours. Alternately calling us on +91 22 6710 0505 / 6725 0808 (standard charges apply) with all details.

    When looking for group bookings, we request you to please include as many details of your travel as possible, as number of adults and children travelling, preferred dates and destinations, budget, etc.

  • How do I know that my booking is confirmed?

  • Whether a booking is made online or over the phone, a confirmation would be sent to you via e-mail, which would include your reservation number and travel details.

  • How can I make a hotel booking for a destination not listed on the site?

  • You can send a request to us at bookings@travotel.com and we will revert to you within 24 hours with options for hotels and holidays as per your requirements.

    You can also call us on +91 22 6710 0505 / 6725 0808 (standard charges apply)

  • How will my hotel booking or vacation package be confirmed?

  • For all hotel bookings made on the website, you will receive a confirmation number via e-mail.

    For hotel and vacation packages booked over the phone, our reservation agents would process all your travel details and check for availability with the hotel. Your travel would be confirmed over e-mail as soon as we receive a confirmation from the hotel.

Payments

  • My card payment was declined at the time of making a booking . What do I do ?

  • Please check with your bank if you have sufficient balance in your card and if your card is currently in validity.

  • What is a Payment Gateway ?

  • It is a service through which an e-commerce site is authorized to transact payments just like real cash. A Payment Gateway protects your account details by encrypting sensitive information, like your card number, and other details.

  • What does PayU do ?

  • PayU is a state of the art Payment Gateway which facilitates your payment experience at Travotel through an effective, smart and transparent method. It is VeriSign Secured and validated by PCI Compliant Control Case. If you are already a user on www.ibibo.com, then you can also sign in using your Ibibo id and password.

  • Are there any hidden charges ?

  • You will not be charged any additional or hidden charges either by your bank or by Travotel for making any booking on our site

  • Can i make travel booking on Travotel through EMI ?

  • Yes, you can make your travel bookings at Travotel on an 'every month instalment' basis. For this, Travotel will charge a convenience fee of Rs.100 per passenger on your booking, which will be automatically added to your total sum. The EMI payment option is currently available only for CITI Bank. You can choose your payment period to be either 3 months or 6 months. Travotel will display your monthly instalment amount after you have selected your period of EMI. Enter your card details and proceed for payment. Every month, your bank account will transfer the EMI to the Travotel account for the period of the EMI.

  • What payment option does travotel have ?

  • You can make your booking using any of the following payment options -
    i. Credit Card (Visa and Master Card)
    ii. Debit Card
    iii. Diners Club International
    iv. Net Banking
    v. Maestro Card
    vi. EMI (CITI Bank)

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